Projects Coverage

We are a specialist IT service provider. We specialise in value added services.
We work with customers on specific needs and problems, identifying ways
to improve problem areas by leveraging existing hardware and software resources.

Designing and building reliable systems and interfaces can be complex and time
consuming task. We have the necessary skills and experience to assist you.
Regardless of the nature of your request, big or small, we show the same
urgency to all requests.

We provide services in system process streamlining, process automation,
data cleaning, data conversion, data migration, systems interface and
development, tailor made and customised tools, data warehouse design and architecture,
data modelling, and website design and development.
From staff recruitment, we will place or sub-contract resident and or non-resident I.T
professionals to your organization.





Data Cleaning - Yes We Can!

We have spent many years in the area of data cleaning and scrubbing. We can assist
your organization in cleaning and ironing out bad data. We also provide system
processes to catch and repair or report when data elements are affected.
These preventative measures will ensure long term data accuracy and sustainability.

Myth - Don't believe anyone!

No matter how good a cleaning tool is, or suppliers claim them to be, don't believe anyone.
No system, no matter how smart, will never match the analytical power of the
human brain and the third eye.
Data cleaning is an on-going process. The only way to ensure good and clean data is to
put master data processes in place to catch and report.
A dedicated team must be assigned to take ownership for master data maintenance.

What we know- lessons from the past

We have learnt over the years that the biggest challenges facing business and I.T is
maintaining good clean and up to date data, no matter how smart a system looks,
it is only good as the data presented to it.

We have also learnt that poorly built systems lack the necessary data validation "rules"
to ensure clean accurate data capturing. Human errors and faulty systems have led
to data issues which affects business critical processes. More importantly, these errors
cost thousands of rand and continue to absorb hardware, software and human resources.

What we clean - target poorly managed data

Address data - Postal and Physical address alignment and cleaning

Phone data - Dialling code and number validation checks

Customer Master - data alignment and repair

Customer Hierarchies - build and repair customer hierarchies

Product Master - Clean descriptions and other product attributes

Product Hierarchies - build and repair product hierarchies

Free Text Data - extract and align data from free text sources

Data Integrity Checks - Report via E-Mail when errors are found

Data de-duplication - Remove duplicate rows or elements from a field or text string

How we clean

We use custom built software and tools to clean and scrub data. We follow the
washing machine cycle, wash , rinse , dry and iron. We repeat this cycle until
we have reached an acceptable data set.

We can also build and deploy customized cleaning processes for your organization.
We provide onsite cleaning so to ensure we protect your company asset.
We do not store any of your data on our system accept for a very small set of
sample data for testing our cleaning software tools and procedures.

We use various technologies like VB, C++ , Java , SQL/Server, Oracle, Excel, Access.




Data Conversion - Yes We Can!

We have spent many years in the area of data migration and conversion.
We can assist your organization in converting or migrating data from one platform
to another or from one format to another.
We convert tabular data, flat files, office , XML , HTML to most formats to suit your needs.

What we know- lessons from the past

We have learnt over the years that the biggest challenges facing business and I.T is
maintaining robust and reliable data migration and conversion processes.

We have also learnt that poorly built systems lack the necessary fault tolerant "rules"
to ensure data is converted or migrated accurately without any system or process failures.
When a process fails, I.T and business spend many hours trying to analyse and fix.
This affects the overall productivity and causes long delays in delivering the output.

How we convert data

We use custom built software and tools to convert or migrate data. We can also build
customised conversion tools and processes for your organization.
We provide onsite data conversion so to ensure we protect your company asset.
We do not store any of your data on our systems except for a very small set of sample
data for testing our conversion software tools and procedures.

We use various technologies like VB, C++ , Java , SQL/Server, Oracle, Excel, Access.




Data Warehousing - Yes we can!

We have spent many years in the area of data warehousing. We can assist
your organization in designing and building a data warehouse.
We can create a single place that has an accurate, timely, rich and a complete view
of business content which includes customer profiles, sales data , billing data ,
statistical data, financial data and all customer related data.

What we know - lessons from the past

Most customers use multiple application systems to store data which includes
customer details, billing data , sales data and operational data with an enormous amount
of data trapped in databases and other source files that can be interpreted by using the
application that created them.

Inconsistent data in fragmented systems have created a lack of user confidence and trust
in safely using them. Due to interface complexities and business challenges, timely data
refresh cycles are missed which places a huge burden on the catch-up process and this
causes data to be out-of-date.

This creates a problem in achieving a “point-in-time” and "single-point-of-view" for
operational purposes.
Managers face a number of choices about sourcing and navigating through published
content using various tools and technology stacks with each one having their own unique
style of screen layouts and tool bars.

Benefits of a Data Warehouse

All departments in the company have constant access to the most up-to-date and
complete view of customer data available.

Reduce overall data maintenance costs by preventing multiple processing in
different systems thus reducing hardware and software licensing costs.

Reduce storage by using the correct data model strategy.

Improve corporate decision-making in strategic sales and marketing by providing
up-to-date information to everyone.




Data Modelling - Yes we can!

We have spent many years in the area of data modelling. We can assist
your organization in designing and building a data model.
We can create a complete model of business content which includes customer profiles,
sales data , billing data ,statistical data, financial data and all customer related data.

What we know - lessons from the past

Most customers have or they are working towards building a data warehouse.
What we have learnt is that data is stored in a data warehouse in a flat
unstructured way ,with very little thought given to entity relationships.

Data is duplicated in several places just to get the job done quickly
without understanding the long term impact.
More duplication means more storage. More storage means more hardware
and maintenance costs.

This creates a problem in achieving usable , easy to use data views.
Managers and users face a number of challenges and spend an enormous
amount of time navigating through flat tables and at times have to
use cumbersome data joins to retrieve large volumes of related data.
This is time consuming especially at month-end when several queries
are running simultaneously.

Benefits of Data Modelling

Reduce overall storage capacity by using the correct data model strategy.

De-duplication of large volumes or data.

Less hardware and backup media costs.

Uniform and controlled data views to retrieve the data.

Save backup run time.

Save processor and memory.


We will place or sub-contract resident and or non-resident I.T staff to your organization.
From I.T consultants, data analysts, programmers, SAP specialists, Data architects,
business analysts, Database specialists and Administrators; we have them all.



Search Engine - Overview

We can provide your organization with a site specific customised search engine.

As a search solution, our Index Server is designed to have little resource overhead,
It automatically manages its internal dynamic and permanent memory caches. Its
very low processor and network overheads make it all the more worthwhile.

As a native service by design, and no reliance on object based components has made this
architecture a sound platform for a Windows based search solution.
This architecture and its APIs isolate the web application and the web developer from
complex programming. The implication is that it is the responsibility of this model
to provide these key components, and that the web developer can proceed with the task at hand,
working towards the business solution.

The most important design goals of the indexing service are:-
• Simplicity. Index design removes the use of "spaghetti threads."
and traditional table joins.
• Speed. Indexes and dictionaries can be cached to service millions of queries per second.
• Scalability. Re-distribute indexes across multiple servers.
The memory can be significantly reduced.
Also, index size optimizations are much easier to implement and localize
in a modular index design.

The words and related information, such as the relative position of words
and their frequency of occurrence, is mapped into a dynamic data structure which
is called the index. The dynamic data structure is ordered based on the rank of entries.
The static and dynamic rank of entries is a user defined column within the data store.
Upon completion of the word search, indexer will return the result back to the HTTP gateway for
result set processing and packaging.

Example – HTTP://www.lokabis.co.za/Search.asp?find=plumbers

The browser sends the URL query string “find=plumbers” to the HTTP gateway.
The gateway breaks up the words for indexing and dispatches to the Class index server.
The Class server traverses the index, grabs the entries placed in the location index,
sorts and ranks the relevant entries before returning the results to the HTTP gateway.



How we design and engineer solutions

Our approach to solution design and engineering is based on many years
of practical experience where we approach each requirement on tried and
tested engineering workflows.

We design, develop, unit test, perform systems integration test and UAT,
document and train before project signoff.

Here is a synopsis...


1. Identify the Solution Requirements

a. Gather & Understand high level requirements
b. Do a technology impact analysis.
c. Do a sizing exercise.
d. Do impact analysis with cross-functional teams.

2. Base Line Solution

a. Produce a logical/conceptual architecture diagram.
b. Present the solution architecture.
c. Get feedback on the baseline.
d. Agree and confirm the baseline solution.
e. Once approved, we workshop and document the detailed requirements
f. If necessary, we build proof of concept, prototype or pilot




System Integration - Yes we can!

We have spent many years in the area of systems integration and interfacing. We can assist
your organization in seamlessly integrating and interfacing between systems across
multi vendor hardware and software platforms.
We have a sound networking and systems development background to architect
a robust and a reliable solution.


What we know - lessons from the past

Most customers have or they are working towards interfacing between systems.
What we have learnt is that these interfaces are not reliable due to poor choices
of technology both networking and software.
These touch points often fail and place a huge burden on the support staff.
For example, what protocol do you choose when transporting data between
systems, is it ODBC, FTP , SMTP or HTTP? The choices you make are based on analysis
of data formats, frequency , speed and many other factors.
This creates a challenge when systems have to seamlessly interact with each other.



System Optimization and Process Improvement

When you invest in expensive technology and systems,
you want to get the most out of them.
We focus on specific areas that need attention.

A faulty piece of code or a troublesome interface can cause
your organization much trouble and affect your business.
Under project demand and pressure, the common behaviour is
to apply quick fixes and take shortcuts thereby creating
additional and unnecessary touch points.

To avoid such common pitfalls and mistakes we improve system
processes such that we reduce the support costs , improve
turnaround times and increase user satisfaction.

We provide services in system process streamlining, process automation,
data cleaning, data conversion, data migration, systems interface and
development, tailor made and customised tools, data warehouse design
and architecture, data modelling, and website design and development.




Systems Development - Yes we can!

We have spent many years developing small to medium sized systems.
We can assist your organization in designing and developing robust and
reliable systems.
You can take advantage of our systems development background to architect
value added systems for your business or build add ins for your existing systems.

What we know - lessons from the past

Poorly built systems have cost some organisations valuable time and money
to up keep these troublesome systems due to skills shortage and wrong
hardware and software choices.
Don't make the same mistakes others have made before. You can rely
on us to develop good working systems to suite your business needs.

You can have the most beautiful plans on paper, it does not guarantee that
the foundation will be solid enough to withstand all the elements and so
it is with computer systems.




Website Development - Yes we can!

We have spent many years developing small to medium sized web sites.
We can assist your organization in designing and developing a very
user friendly website.
Presentation , colour scheme , uniformity , logical navigation is the theme of
a good website. Leave this to us, we will design and architect the website for you.
A good design begins with good planning and thoughtful and logical organization.
We will provide you with all the help and assistance necessary to get your
website up and running in a short space of time.


What we know - lessons from the past

When a user enters your website, the first impression he gets is how long did it take
to open up the home page. If it takes too long, the user could disconnect and go
elsewhere. So the first impression is the last impression. How easy is it to navigate
thru the content. Is it relevant. Too many pictures and graphics slow down the page.

It is very easy these days to bolt a website. Any one with basic training could build one,
however, will it sustain itself in the future, without having to nurse it and often times
alter its structure. These are just some of the challenges facing us today.

Don't make the same mistakes others have made before. You can rely
on us to develop a presentable website to suite your business needs.





Our Company Profile

We have a very clear policy within our company. We put our customers first
before others. We establish our relationship with you from the very first time
you contact us whether or not we do business.

We have such a wealth of experience in supporting most areas that you
can engage with us with comfort knowing that we will go the extra mile
for you; and yes we can!
We design, develop, unit test, perform systems integration test and UAT,
document and train before project signoff.
We teach and handover to your team such that all procedures and processes
built by us can be easily supported and maintained once we leave your premises.

The fact that we are locally based makes our pricing structure very affordable.
You can even top up on your requirements while remaining within budget.
Here is a synopsis...

1. Establish Contact

a. You send us an e-mail.
b. We assign a representative to your request.
c. Our representative will contact you via e-mail or telephonically.
d. If required, a face to face meeting is scheduled.

2. Requirement Analysis

a. Understand high level requirements
b. We supply high level proposal
c. We supply provisional estimate time lines
d. You approve/authorise to proceed.
e. Once approved, we workshop and document the detailed requirements
f. If necessary, we build proof of concept, prototype or pilot

3. Pricing and Contracting

a. Agree and Firm pricing/costing
b. We supply detailed proposal
c. We supply our contract document for signoff
d. You supply your SLA document for signoff
e. You supply purchase order number

4. Project kick-off

a. Assign role players
b. Assign resources
c. Define a detailed project plan
d. Documentation - early phase

5. Project execution

a. Daily monitoring - Tasks and Jobs
b. Weekly monitoring
c. Feedback to all stakeholders
d. Unit Testing
e. Documentation - middle phase

6. Project Testing

a. Unit testing
b. Integration testing
c. UAT testing
d. Documentation - final phase
e. Training

7. Project GO Live

a. Settling/bedding down period
b. Manage bug fixes
c. Handover
d. Project signoff


Over many years, we have acquired valuable knowledge and experience
by working with the following technologies.

1. Operating Systems

OpenVMS
Unix
Linux
Windows
MVS

2. Databases

Oracle
SQL Server
Access
DB2

3. Programming Languages

Assembler
Ansi C, C++, C#
Cobol
Fortran
Java
PL/1
VB

ASP
JSP

T/SQL
PL/SQL

4. Document Markup

HTML
XML
RichText
Office

5. Network Protocols

FTP
HTTP
RDP
SMTP
SOAP
TCP/IP


Over many years, we have acquired valuable knowledge and experience
by working with customers in the following market sectors.

1. Advertising

Call centre search engine
Website design & development
Data conversion
Data warehouse reporting
Systems integration & interfacing

2. Banking

Data architecture and data modelling
Data cleaning
Data conversion and mapping
Solution Engineering
Enhanced Customer Statement
Electronic Reports
Analytics

3. FMCG (Fast moving consumer goods)

Supply chain - value added tools
Inbound logistics
Outbound Logistics
Finance
Sales & marketing
Planning
Data warehousing
Data conversion
Data cleaning
Data migration
Intranet systems development
Process control systems - scanning applications
Semantic Message gateway development & interfacing
Systems integration & interfacing
Distribution Costing & reporting
Profit & Loss reporting
Promotional Grid/Campaign Management systems
Customer Profitability Analysis Models



South African - Bank

Thank you gents for designing and architecting our new contactability
data mart.Finally,our users are seeing the benefits of a single version of
the truth. Prior to the new system, our users spent many hours gathering
information from several data sources.

American - FMCG Company

We have recently gone live at our Capetown mill with the finished goods
production recording system.
We have experienced little or no disruption since go live. Our stocks are reflecting
accurately and timeously on our SAP system.
Our shift operators are working well with the new hand-held scanners.
Please share our sincere thanks to all your support guys for making it such a smooth
systems implementation.

South African - Advertising Company

Our call centre is now fully operational with the new call centre search system.
The all round service levels have improved significantly since implementing the new system.
We have set a new benchmark of 30 seconds on average servicing callers.
We have also noticed an increase in the number of calls taken during the month.
Thank you LokaBis for providing us with a simple , user friendly search system.


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